Lack of enough IT employees is making it hard to support the existing technologies well for district IT department at majority of schools, not to mention making any addition of new devices and systems. Increased dependency on technology in making education personalized and data-driven thereby letting the teachers and administrators know the precise weak areas of the students is making this problem more serious. The IT department of the school needs to work intelligently with their limited resources
Resolve Problems, not Just Incidents:
Analyze the root cause of the recurrent trouble shooting incidents and fix it. Sometimes replacing obsolete gadgets makes better sense than receiving frequent service requests.
Manage Change More Effectively:
Before initiating changes IT staff should think through all the possible impacts and plan ahead for any eventuality thereby saving upon their limited resources.
Build an IT knowledge Base:
Preparing proper knowledge manuals of the IT procedures shall reduce the amount of time spent on training a new IT staff.
Add a Self- Service Portal.
Students and staff should be encouraged to take help from self-service portal before contacting the IT team